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About us

Telling a different insurance story

We’re making insurance simpler for everyone. Which means more transparency, greater trust. Whether that’s ditching unnecessary jargon or smoothing out the claims journey, we're passionate about helping people to better understand what they’re buying.

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Useful links

Changing the way people feel about insurance

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Fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, we’re aiming to become a leading pan-Asian insurer by changing the way people feel about insurance.
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How we got here

We’ve come along away since we launched our insurance businesses in Hong Kong, Macau and Thailand in February 2013. It was the first step in the Group’s plan to build a different kind of insurance company: FWD.

Our factsheet

Take a look at our factsheet with all the need-to-know information about FWD.

Our locations

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Since humble beginnings in 2013, we’ve grown our presence to span 10 markets across Asia.
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Our team

Our leadership team embodies our values and is comprised of individuals dedicated to changing the way people feel about insurance.
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Our latest awards

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Best Use of AI for Customer Experience – Insurance

The Digital Banker

2022

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Best Digital CX in Insurance – Social Channels

The Digital Banker

2022

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FIIA 2022 Special Award

IDC Asia/Pacific

2022

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Ranked No. 1 for customer experience in Thailand

KPMG’s Global Customer Experience Excellence Report

2021

Financial reports

For current FWD note holders who wish to access the password protected FWD Group Limited and FWD Limited financial reports, please contact your clearing agent directly.

FWD Group Limited

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Financial notices

Find out more

Want to join us?

We operate a workplace that nurtures fearless innovation and big ideas – powered by our vision of changing the way people feel about insurance.
JoinUS

The FWD Group

We’re proud to have established a robust whistleblower process. It means anyone can report any concerns about our business, in good faith and without fear of retaliation through the link below:

Speaking up

Visit FWD Speak up online
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