We’re making insurance simpler for everyone. Which means more transparency, greater trust. Whether that’s ditching unnecessary jargon or smoothing out the claims journey, we're passionate about helping people to better understand what they’re buying.
Fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, we’re aiming to become a leading pan-Asian insurer by changing the way people feel about insurance.
How we got here
We’ve come along away since we launched our insurance businesses in Hong Kong, Macau and Thailand in February 2013. It was the first step in the Group’s plan to build a different kind of insurance company: FWD.
Our factsheet
Take a look at our factsheet with all the need-to-know information about FWD.
Our locations
Since humble beginnings in 2013, we’ve grown our presence to span 10 markets across Asia.
Our team
Our leadership team embodies our values and is comprised of individuals dedicated to changing the way people feel about insurance.
Our latest awards
Best Use of AI for Customer Experience – Insurance
The Digital Banker
2022
Best Digital CX in Insurance – Social Channels
The Digital Banker
2022
FIIA 2022 Special Award
IDC Asia/Pacific
2022
Ranked No. 1 for customer experience in Thailand
KPMG’s Global Customer Experience Excellence Report
2021
Ranked No. 1 for customer experience in Vietnam
KPMG’s Global Customer Experience Excellence Report
2021
Insurtech Initiative of the Year
Insurance Asia News
2021
Analytics Provider of the Year
Insurance Asia News
2021
Future Enterprise of the Year
IDC Asia/Pacific
2021
Best in Future of Digital Infrastructure
IDC Asia/Pacific
2021
CIO of the Year
IDC Asia/Pacific
2021
Best Solution for Distribution
DigFin
2021
Core Insurance Transformation
Efma & Accenture
2021
Outstanding Use of Digital Channels for Improved CX
The Digital Banker
2021
Best Use of AI for Customer Experience
The Digital Banker
2021
Best Client Communication Initiative
Infopro Digital
2021
Online Initiative of the Year
FinTech Intel
2021
Asia’s Most Innovative Insurer
IDC Asia/Pacific
2021
Insurtech Initiative of the Year
Insurance Asia News
2020
M&A Deal of the Year
Insurance Asia News
2020
Analytics Provider of the Year
Insurance Asia News
2020
Data Strategy & Vision
Informatica
2020
Best New Insurer in Asia
IDC Asia/Pacific
2020
Financial reports
For current FWD note holders who wish to access the password protected FWD Group Limited and FWD Limited financial reports, please contact your clearing agent directly.
We operate a workplace that nurtures fearless innovation and big ideas – powered by our vision of changing the way people feel about insurance.
The FWD Group
We’re proud to have established a robust whistleblower process. It means anyone can report any concerns about our business, in good faith and without fear of retaliation through the link below: