Corporate governance

Our approach

Our approach to governance is driven by the same values that guide everything else we do: putting customers first; using digital technology; and empowering our people to do the right things right.

Code of conduct

Creating a culture of integrity means empowering our people to know what to do when the answer is clear, and show good judgement when there are shades of grey. Our code of conduct outlines the principles that guide our day-to-day work and sets the high standards that both our customers and the public expect from us.

Our whistleblower policy

We make it easy to anonymously express concerns or report any malpractice through our whistleblower policy. It includes an anonymous hotline facilitated by an independent third party.

Access Concern Online

Visit the website

Call Concern Hotline

(Hong Kong: +852 800 903 375)

Call Concern Hotline

(Singapore: +65 3158 7652)

Call Concern Hotline

(Malaysia: +60 15 4877 0361)

Take a look at our story so far

It details what we stand for, what we care about, and how we’re flying the flag for a new approach to an old industry.