Corporate governance

Our approach

Our approach to governance is driven by the same values that guide everything else we do: putting customers first and empowering our people to do the right things right. Our board of directors has established an audit committee, a compensation committee and a risk committee.

Our code of ethics and business conduct

Creating a culture of integrity means empowering our people to know what to do when the answer is clear, and show good judgement when there are shades of grey. Our code of conduct outlines the principles that guide our day-to-day work and sets the high standards that both our customers and the public expect from us.

Vendors' code of ethics and business conduct

At FWD, we work with a wide range of business partners, and product and service providers (“vendors”), who are an integral part of our operations. We believe in strong environmental, social and governance (“ESG”) practices, and expect our vendors to adhere to the same ESG standards. Accordingly, we have developed the FWD vendors’ code of ethics and business conduct as a guide to our expectations we have of our vendors.

Speaking up

We’re proud to have established a robust whistleblower process. As part of this, we work with an independent third party to handle our whistleblower hotline which is open 24/7. It means anyone can report any concerns about our business, in good faith and without fear of retaliation through the available channels below:

Report a concern

Visit FWD speak up online

Toll-free speak up hotline (from Hong Kong)

800 903 375

Toll-free speak up hotline (from Singapore)

3158 7652

Toll-free speak up hotline (from Malaysia)

015 4877 0361

Take a look at our story so far

It details what we stand for, what we care about, and how we’re flying the flag for a new approach to an old industry.