Contact us

Need help with your policy? Looking to explore our plans?

If you have a customer query or you’re looking to explore our plans, the quickest way to get help is to find your local FWD office from the list below.

Here’s where you’ll find us

Cambodia

Speaking up

We’re proud to have established a robust whistleblower process. As part of this, we work with an independent third party to handle our whistleblower hotline which is open 24/7. It means anyone can report any concerns about our business, in good faith and without fear of retaliation through the available channels below:

Report a concern

Visit FWD speak up online

Toll-free speak up hotline (from Hong Kong)

800 903 375

Toll-free speak up hotline (from Singapore)

3158 7652

Toll-free speak up hotline (from Malaysia)

015 4877 0361

The FWD Group

Our Group office is based in Hong Kong. Have a question for us? Send us an email anytime.

Media and general enquiries

groupenquiries@fwd.com

Email us

Environmental, social and governance (ESG) enquiries

esg@fwd.com

Email us