Changing the way people feel about insurance
We’ve come a long way since we launched our insurance businesses in Hong Kong, Macau and Thailand in 2013. It was the first step in the Group’s plan to build a different kind of insurance company: FWD.
Take a look at our factsheet with all the need-to-know information about FWD.
Telling a different insurance story
We’re making insurance simpler for everyone. Which means more transparency, greater trust. Whether that’s ditching unnecessary jargon or smoothing out the claims journey, we're passionate about helping people to better understand what they’re buying.
Fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, we’re aiming to become a leading pan-Asian insurer by changing the way people feel about insurance.
Fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, we’re aiming to become a leading pan-Asian insurer by changing the way people feel about insurance.
Useful links
Our latest awards
Best Customer Insights Initiative – Insurance
The Digital Banker
2024
Best Cloud Initiative for Digital CX – Insurance
The Digital Banker
2024
Model Insurer Award for Customer Experience Transformation
Celent
2024
Model Insurer Award for Data, Analytics, and AI
Celent
2024
Financial reports & presentations
Speaking up
We’re proud to have established a robust whistleblower process. As part of this, we work with an independent third party to handle our whistleblower hotline which is open 24/7. It means anyone can report any concerns about our business, in good faith and without fear of retaliation.
Report a concern
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