FWD Group consists of FWD Group Holdings Limited and its subsidiaries (hereafter referred to as “FWD”, “FWD Group”, “Company”, “we”, “us”, “our”) and is committed to protect and respect your right to privacy and to ensure that the collection, use, disclosure and other processing of personal data is done so in accordance with applicable laws, regulations and guidelines on data privacy.
For the purposes of this Privacy Notice, as a user/visitor of the FWD website and as a data subject, you will hereafter be referred to as “you” or “your”.
This Privacy Notice provides you with information on how and why we collect your personal data, to whom and where it is shared and transferred to, how long we retain your personal data, your rights, what steps we take to ensure your personal data stays private and secure, our policies on direct marketing and the use of cookies and how you can contact us.
You providing your personal data is voluntary and you may choose not to provide us with the requested data, but failure to do so may result to us being unable to provide or continue to provide our services to you.
Please take a moment to read our Privacy Notice to understand more about your rights to the personal data that you have given to us and the Company’s principles and practices in collecting, processing, sharing and disposing of your personal data.
What personal data we collect from you:
We may collect the following personal data (which includes sensitive personal data as defined under relevant applicable laws and regulations):
The above information may be collected and stored either:
Why we collect your personal data and how we use it
Your personal data is collected and used for the following purposes, to:
To whom is your personal data shared and transferred to:
Where permitted by law or where such disclosure is necessary to fulfil any of the purposes stated above, we may share your personal data to the following parties:
How long we retain your personal data
We will not retain your personal data for longer than is necessary and we will hold it for as long as necessary to fulfill the purpose(s) for which it is obtained or to comply with applicable laws and regulations. FWD will take reasonable steps to delete or destroy your personal data when it is no longer necessary for any of the purpose stated above.
Your rights
Under applicable laws and regulations, you may have the following rights to your personal data:
What measures we have implemented to protect your personal data
We have implemented reasonable security measures to protect your personal data against any unauthorized access, processing, erasure, loss or destruction. Measures have been taken to ensure the integrity, prudence and competence of persons having access to your personal data and that it is processed by secure means.
Direct Marketing
Where permitted by law, we may use your name, contact details, services and products portfolio information, financial background and demographic data for promotional or marketing purposes and conduct direct marketing to market products and services which may be relevant to you.
If you do not wish us to use your personal data for direct marketing purposes, you may write to the Group Data Protection Officer by post or by email at the address provided below to opt out from direct marketing activities.
Use of Cookies
We may use ‘cookies’ to improve our internet service. Cookies are small data files that are automatically stored on the web browser in your computer which can be retrieved by FWD’s website. Cookies enable FWD’s website to remember you and your preferences when you visit the website and enable us to tailor the website to your needs.
The types of cookies we use and why we use them, includes but not limited to the following:
The information collected by cookies is anonymous personalised settings information that contains no name or address information, or any information that will enable anyone to contact you via telephone, e-mail or any other means. However, you can disable cookies by changing your web browser settings. Please note that this it may affect how you use our website or online services. It may make it difficult for you to transact with us through our website and we may require time to request additional information.
How you can contact us
If you have any comments, suggestions, questions, complaints or want to exercise your rights regarding your personal data, please contact:
Group Data Protection Officer
FWD Group
By email:group.dpo@fwd.com
By post: 13/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
Updated on 16 March 2022