From buying a policy swiftly to enabling faster claims, we’re investing in new digital technology that empowers our customers to take control of their insurance.
At FWD, we see technology as more than just a tool but an integrated way to better serve the business. Our strategy is to continually move in the direction of customers - using cutting edge technology to address the evolving needs of today’s customer. I’m excited to lead a dynamic team of change-makers. A team that shows up every day with creative solutions and innovative ideas, powered by speed, ease, and convenience. We’re proud to be part of Asia’s success story, and we think the best is yet to come.
Ryan Kim
Group Chief Digital & Marketing Officer
Our latest awards
Best use of AI for Customer Experience
The Digital Banker
2023
Exceptional Workplace Award
Gallup
2023
Most Innovative Insurer In Asia
IDC Asia/Pacific
2023
Innovation of the Year
Asia Insurance Review
2022
Analytics Provider of the Year
Insurance Asia News
2022
Best Solution for Distribution
DigFin
2022
Customer Service Initiative of the Year - Hong Kong
Insurance Asia
2022
Social Media Initiative of the Year - Malaysia
Insurance Asia
2022
Most Innovative in Excellence in Employee Experience
Gartner
2022
Best Cloud Migration Project
Infopro Digital
2022
Best Alternative Data Initiative
Infopro Digital
2022
Best Technology Firm
Insurance Asia News
2022
Best Use of AI for Customer Experience
The Digital Banker
2022
Best Digital CX in Insurance – Social Channels
The Digital Banker
2022
FIIA 2022 Special Award
IDC Asia/Pacific
2022
Model Insurer 2022: Data, Analytics and AI
Celent
2022
Ranked No. 1 for customer experience in Thailand
KPMG’s Global Customer Experience Excellence Report
2021
Ranked No. 1 for customer experience in Vietnam
KPMG’s Global Customer Experience Excellence Report
2021
Insurtech Initiative of the Year
Insurance Asia News
2021
Analytics Provider of the Year
Insurance Asia News
2021
Future Enterprise of the Year
IDC Asia/Pacific
2021
Best in Future of Digital Infrastructure
IDC Asia/Pacific
2021
CIO of the Year
IDC Asia/Pacific
2021
Best Solution for Distribution
DigFin
2021
Core Insurance Transformation
Efma & Accenture
2021
Outstanding Use of Digital Channels for Improved CX