English (United States)

FWD Speak Up Online (FWD's whistleblowing channel)

Ask an Ethics or Compliance Question

Ask an Ethics or Compliance Question

If you have an ethics or compliance question or an inquiry regarding a company policy, you can ask anonymously and confidentially. This is not the proper channel if you need help with your policy or other policy-related queries. Please get in touch with our Customer Connect representatives in our local FWD offices instead. For more information, please visit https://www.fwd.com/contact-us/.

Example Question:

Can I accept a gift from a vendor our organization is considering doing business with?

Submit a Whistleblower Report

Submit a Whistleblower Report

Speak Up Online is FWD's whistleblowing channel. Report your legitimate concern, including any breach of our Code of Ethics and Business Conduct, internal policies, breach of a legal obligation, fraud or financial crime through this channel. We’re proud to have established a robust whistleblower process. As part of this, we work with an independent third party to handle our whistleblower hotline which is open 24/7. For policy-related concerns, please get in touch with our Customer Centre representatives in our local FWD offices and not through this channel.

Click the button below to get started with your report and we'll ask you a few questions about the incident.

Check Status

Check Status

Have you previously reported an incident or asked a question? You can check the status of your report or question using the access number and password you created when you submitted the report or question.

Call Us

If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.

phone icon Hong Kong: 800-902-023

If you are dialing internationally choose your location from the list below for the international number assigned to your country. If your country is not listed click here for additional instructions.

map icon

Please note this is not an emergency service. Contact your local authorities if this is a life threatening issue.

For Customer or Policy related concerns

If you have a customer or policy-related query, the quickest way to get help is to get in touch with our Customer Centre representatives from our local FWD offices and not through this channel.

Please visit https://www.fwd.com/contact-us/ for the list of FWD offices. 

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A message from our Group CEO

Dear team,

At FWD, we believe in acting with honesty and integrity, and in speaking up when we feel that something may not be quite right. We encourage you to speak to your immediate manager, the Compliance team, or the HR team in the first instance about any concerns that you may have. 


In some situations, we understand that you might not always feel comfortable using these channels, which is why whistleblower reporting is an option open to everyone at FWD.

To reinforce our whistleblower reporting process, we have partnered with a third-party provider called Convercent. Their service means you can report in good faith and without the fear of retaliation any concerns you have at anytime 24/7, all year-round. 

You can use Convercent to make a report on any concerns such as potential misconduct, conflict of interest, bribery, or any other matter that does not appear in line with our Code of Ethics of Business Conduct. You can also ask questions on ethics or compliance issues if you are uncomfortable speaking to your compliance team directly about this, and also check the status of your reports.

If you prefer you can choose to remain anonymous. 

The new Speak Up lines give you an easy and confidential way to make a report and we encourage you to use this whistleblower service whenever needed, but talking with your manager, the Compliance or HR teams can often be a good first step.

Please refer to our Code of Ethics and Business Conduct for guidance on making an informed decision in circumstance requiring ethical judgment.

Thank you for helping us continue to ensure we Do the Right Things Right at FWD.

Best wishes,

Phong

Group Chief Executive Officer


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