Led by our customers

Insurance that's simple and accessible

We know customers are looking for something simple from insurance. They want it to help look after the things that matter most: health, family, and livelihood. That’s why we design insurance for how people actually live their lives, so they can get on with it.

We know that in today’s world, when it comes to insurance there’s a strong desire for change. That’s why we’ve built our business with a focus on what’s driving this change: the customer. Our vision is changing the way people feel about insurance – which is why we’ve committed ourselves to delivering the very best customer experience we can, at all points of contact. Easy to understand, easy to buy, easy to manage, and easy to claim.

Simeon Preston

Group Chief Operating Officer

Leading in customer experience across various markets in Asia

As a result of our commitment to understanding and addressing our customers’ various insurance needs and pain points, we are leading in 4 markets for customer experience.

Market leader

Ranked No. 1 for customer experience in Thailand and Vietnam.

Industry leader

Ranked No. 1 and No. 2 among insurers in Singapore and Indonesia respectively.

Sources:

KPMG’s Global Customer Experience Excellence Report, 2021
Commissioned Customer Experience Survey conducted by KPMG, 2021

Insurance for the digital age

We’re leveraging the right technology to enhance the insurance experience for our customers.

Find out more about the technology we’re building and the solutions we’re creating.